We are a Melbourne based business and we make our productshere using Australian supplies.

For our candles we use a 100% natural coconut soy wax, vegan and free from herbicides, pesticides or petroleum.

In our products we use premium grade fragrance oils, not tested on animals and they are free from phthalates or parabens. They are safe during pregnancy and for your pets.

Due to the nature of our business and the availability of supplies, we would consider making custom fragrances or products for large quantities only or wholesale orders. We try to accomodate every request if possible, contact us info@myacollection.com.au for discuss your next order.

Every product whether is a candle or a gift box can be packed as a gift. Please use the NOTE box at checkout to add any instructions or requests you have for your order. We will do our best to accomodate it and we will get in contact if we need clarifications. Please also be clear on your ordering and if it is a gift we will need THEIR name and address in the shipping area and YOURS in the billing address ( unless you are the one to receive the gift to then give it to them personally). 

If you would like to swap one of the products in the gift boxes please contact us and we will try to accomodate your request if possible.

Please give sometime to the system to actually receive your request and respond and check your spam folder too, good things happen for those who wait!

Once your order is placed, you will receive a confirmation email letting you know that we received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

At this stage we ship to Australia, New Zealand and United States. Shipping costs will apply, and will be added at checkout.

Our products are handmade in small batches, we have a processing time for our orders of 3-5 business days, but we aim at 1-2 business days where we can. If you are in hurry please let us know and we will try to do our best and make it quicker for you, also we recommend choosing Express Shipping if you need your order soon. But please keep in mind, Express Shipping doesn't meen express processing time, it just means the shipping will be quicker.

We are based in nothern suburbs of Melbourne, contact us of you need a same day delivery, we can consider it depending on the nature of the order and the location, we can't promise but we will do our best.

No, unless we can get organised for a local delivery ( Melbourne nothern suburbs), we cannot decide a date for the courier or Australia Post to deliver, they will manage and deliver based on the time frames provided.

Shipping time depends on the destination of your order, please check the Shipping Policy page for update informations. Also note that the shipping time doesn't include the processing time.

We completely get it, we change our minds too! We usually don't accept cancellations for change of mind but if you get in contact with us within 12 hours of placing uour order we can discuss the options with you. Please note we don't accept cancellations for personalised items.

You can contact us by sending an email at info@myacollection.com.au and we will respond as soon as possible. Alternatively, you can use the plugin chat box on our website, and please remember to be clear on your questions, we don't see which pages you are on so we don't know what products you are referring to and also when asking about shipping, specify the post code and state you are referring to, we are not google maps we just make candles ;-)